Frequently asked questions

ANAHIT.CARE is a connection platform. It helps international patients prepare a request, transmit useful information and get in touch with healthcare professionals in Armenia or selected stay partners.

No. ANAHIT.CARE is not a clinic, hospital or medical practice. The platform does not perform any medical act.

No. Only a qualified healthcare professional can analyse a medical dossier, request additional tests and provide a medical opinion.

No. The platform facilitates exchanges. The medical decision belongs to the professional and the final decision belongs to the patient, after information and consent.

No. ANAHIT.CARE facilitates matching and initial preparation of the request. Medical coordination, when necessary, belongs to the relevant healthcare professionals. ANAHIT.CARE does not replace a physician, does not manage care and does not validate a treatment.

The patient fills in a form, describes their need, adds useful information and can transmit documents when necessary.

Requests may concern in particular dentistry, IVF/fertility, ophthalmology, rheumatology, rare diseases or an orientation request towards selected professionals. Availability depends on partners and the dossier.

No. A request does not guarantee acceptance, treatment or outcome. It initiates an analysis and possible matching.

The timeframe depends on the complexity of the dossier, the documents provided and the availability of professionals. No fixed timeframe should be promised.

This depends on the specialty. It may include reports, imaging, biological tests, prescriptions, history, current treatments or already established diagnoses.

Yes, when the platform allows it and it is necessary for the request. Documents must be transmitted through the provided channels.

Access must be limited to authorised persons handling the request. Sensitive access must be controlled, logged and revocable according to applicable rules.

No. It is better to transmit relevant and readable documents. A dossier that is too incomplete may delay analysis, but a dossier that is too large and unstructured may complicate reading.

Yes, some requests may involve health data, considered sensitive. They must be handled with strengthened security measures.

The platform aims for an EU-first approach for sensitive data. Precise modalities must be indicated in the privacy policy and applicable contractual documents.

Yes, GDPR rights include in particular access, rectification and, depending on the case, erasure or restriction of processing. Certain legal or security obligations may require limited retention.

When access was granted through the platform, it must be controllable and, depending on the case, revocable.

Partner professionals must go through an onboarding process, with verification of administrative and professional information according to their category.

No. ANAHIT.CARE may perform checks and facilitate matching, but does not guarantee a medical outcome.

When several options are available, the platform can help compare transmitted information. The final choice must take into account the dossier, qualifications, proposed plan, follow-up and patient constraints.

Verify the identity of the professional, the proposed plan, necessary tests, risks, alternatives, quote, timelines, post-treatment follow-up and conditions in case of complication.

In the current scope, ANAHIT.CARE is not presented as collecting medical payments from patients. Financial modalities must be clarified with the relevant professionals.

Not necessarily. A quote may change after clinical examination, additional imaging or discovery of a contraindication.

No savings should be promised. Costs vary according to the dossier, clinic, practitioner, tests, materials, length of stay and necessary follow-up.

The platform may match with stay partners when this is part of the pathway. The patient remains responsible for verifying travel conditions, insurance, documents and personal constraints.

Yes, a medical pathway abroad must be prepared with appropriate insurance, in particular for medical costs, possible complications, hospitalisation and repatriation.

This depends on the type of request, the professional, necessary tests and follow-up. The duration must be confirmed before any travel.

Yes, a dental request can be prepared if the patient provides useful information: X-rays, treatment history, expectations, current treatments and calendar constraints.

Yes, but IVF involves sensitive medical and legal aspects. Every request must be studied individually and verified with competent professionals.

Yes, but ophthalmology often requires precise tests: prescription, OCT, topography, visual field or other documents depending on the case.

Yes, a request can be structured, but rare diseases often require specialised analysis and a very complete medical dossier.

No. In case of medical emergency, sudden pain, vision loss, respiratory distress, bleeding, high fever or worrying symptom, contact local emergency services immediately.

No. The treating physician or usual specialist remains essential, in particular for follow-up, current treatments and continuity of care.

No. No medical act should be presented as guaranteed. Outcomes depend on the patient, diagnosis, treatment, risks and follow-up.